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Contact our support team

Have questions, feedback, or need assistance? Our team is ready to help you with anything you need. Choose the best way to reach us below.

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Frequently Asked Questions

How quickly will I receive a response?

We strive to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend using our live chat for immediate assistance.

Can I schedule a call with your team?

Yes! You can schedule a call with our support team by selecting the 'Phone Support' option and choosing a convenient time slot for a callback.

Do you offer support in languages other than English?

Yes, we offer support in multiple languages including Spanish, French, German, Chinese, and Japanese. Please indicate your preferred language when contacting us.

How do I report a technical issue?

You can report technical issues through our contact form by selecting 'Technical Support' as the inquiry type, or by emailing support@loosn.me with details about the issue you're experiencing.

Need immediate assistance?

Our support team is available 24/7 to help you with any urgent issues or questions you may have.