Provider Guidelines

Ensure you have the necessary qualifications, certifications, and experience to provide your listed services. Be prepared to verify your credentials during the onboarding process.

• Maintain current certifications and licenses
• Only offer services within your area of expertise
• Pursue continuing education in your field

Always arrive on time for in-person services or be ready at the scheduled time for virtual sessions. Respect your clients' time and schedule.

• Plan to arrive 10-15 minutes early
• Communicate promptly if delays are unavoidable
• Respect the scheduled end time as well

Your service delivery should match your listing description. Be transparent about what clients can expect and deliver on those promises.

• Provide exactly what's described in your listing
• Be clear about what's included and what's not
• Update your listing if your services change

Tailor your services to meet individual client needs. Listen actively to their concerns and preferences, and adjust your approach accordingly.

• Ask questions to understand client needs
• Be adaptable to changing requirements
• Seek feedback throughout the service

Establish a fair cancellation policy that protects your time while being reasonable for clients. Clearly communicate your policy in your listing and during booking confirmation.

• Define notice periods for cancellations
• Specify any applicable cancellation fees
• Consider exceptions for emergencies

All fees must be clearly stated upfront. Avoid hidden charges or unexpected costs. Be transparent about what is included in your service price.

• List all costs in your service description
• Clearly explain any variable pricing factors
• Provide cost estimates for additional services

Define clear conditions under which you offer refunds. Process approved refunds promptly through the Loosn platform.

• Specify circumstances eligible for refunds
• Outline the refund request process
• Indicate refund processing timeframes

Maintain appropriate insurance coverage for your service type. Understand your liability and take necessary precautions to minimize risks.

• Obtain professional liability insurance
• Consider additional coverage based on your services
• Keep insurance documentation up to date

Set clear expectations about what the service includes and any preparation needed. Confirm appointment details including time, location, and duration.

• Send booking confirmation with all details
• Provide preparation instructions if needed
• Send a reminder 24-48 hours before appointment

Maintain professional boundaries and language at all times. Check in with clients to ensure their comfort and satisfaction.

• Explain what you're doing throughout the service
• Ask for feedback during key service points
• Address any concerns immediately

Thank clients for their business and provide any aftercare instructions. Follow up within 24 hours to check satisfaction and address any concerns.

• Send a thank you message after service
• Provide detailed aftercare instructions
• Request feedback and reviews

Complete Loosn's identity verification process. This helps build trust with clients and ensures platform security.

• Submit required identification documents
• Complete background check if applicable
• Keep verification information current

Submit all required professional credentials and certifications. Keep these documents up to date in your profile.

• Upload professional licenses and certifications
• Provide proof of insurance when required
• Update credentials before they expire

Ensure your service location meets safety standards. For mobile services, respect clients' spaces and follow safety protocols.

• Maintain clean, well-lit service areas
• Follow health and safety regulations
• Have emergency procedures in place

Protect client information and maintain confidentiality. Never share client details with third parties without explicit permission.

• Store client information securely
• Obtain consent before sharing any information
• Delete client data when no longer needed

Use high-quality, professional photos that showcase your services. Write detailed, keyword-rich service descriptions. Highlight your unique qualifications and approach.

• Use professional, high-resolution photos
• Write compelling service descriptions
• Highlight your unique selling points

Respond quickly to all inquiries and messages. Personalize your service for each client's needs. Follow up after services to ensure satisfaction.

• Respond to messages within 24 hours
• Remember client preferences and history
• Send personalized follow-up messages

Analyze your performance metrics regularly. Adjust pricing based on demand and competition. Expand your service offerings strategically.

• Review your analytics dashboard weekly
• Test different pricing strategies
• Add complementary services over time